Shipping Policy

 
 

1. Shipping Methods: We offer reliable shipping options to ensure your books reach you in a timely and secure manner. Currently, we use standard shipping services provided by reputable carriers for all domestic and international orders, including Canada Post, ICS Courier, UPS, Canpar and Purolator.

2. Order Processing Time: Upon receiving your order, we strive to process and pack it within 1-3 business days. During peak seasons or special promotions, processing times may be slightly extended, but we will always keep you informed of any potential delays.

3. Shipping Rates: Shipping costs are calculated based on the weight, size, and destination of your order. The applicable shipping charges will be displayed during the checkout process before you finalize your purchase.

4. Estimated Delivery Times: Estimated delivery times vary depending on your location and the chosen shipping method. Please find below approximate delivery timeframes for different regions:

  • Domestic Shipping (within Canada): 3-7 business days

  • International Shipping (outside Canada): 7-21 business days

Please note that these are approximate estimates, and actual delivery times may vary due to factors beyond our control, such as customs processing for international orders.

5. Order Tracking: For your convenience, we provide order tracking services for all shipped orders. Once your order is dispatched, you will receive an email within 1-3 business days with the tracking details, allowing you to monitor the progress of your shipment until it reaches your doorstep.

6. Shipping Restrictions: We currently ship to Canada and the USA only. We apologize for any inconvenience this may cause.

7. Lost or Damaged Shipments: While we take every precaution to ensure the safe delivery of your books, unforeseen circumstances may sometimes result in lost or damaged shipments. In such cases, please contact our customer support team at info@drivenbyco.com and we will gladly assist you in resolving the issue promptly.

8. Customs and Duties: For international orders, please be aware that customs duties, taxes, or other fees may be levied by your country's customs authorities upon import. Any additional charges related to customs clearance are the responsibility of the customer.

9. Address Accuracy: To avoid shipping delays and potential return-to-sender situations, please ensure that your shipping address is accurate and complete at the time of purchase. We cannot be held responsible for undelivered shipments due to incorrect or incomplete addresses provided by the customer.

By placing an order with us, you agree to abide by the terms and conditions of our Shipping Policy. We are committed to delivering a seamless shopping experience and are here to assist you with any shipping-related inquiries or concerns.

If you have any questions or need further assistance regarding our shipping policy, please do not hesitate to contact our customer support team at info@drivenbyco.com